At Viktoria Bratislava, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return in accordance with the conditions below.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unworn and unused

• In its original condition

• In its original packaging, where applicable

• Free from damage, stains, or signs of use

2. How to Request a Return

To request a return, contact us at:

[YOUR EMAIL]

Please include your order number and the reason for your return.

We will provide you with the return instructions.

3. Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as we cannot guarantee receipt of items sent without tracking.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [YOUR EMAIL] as soon as possible with your order number and photos of the item.

We will review the issue and provide an appropriate solution.

6. Contact

For any questions regarding returns or refunds, please contact:

Viktoria Bratislava